Refund Policy

Service Refunds

At Entryspark, we strive to provide high-quality automotive services. If you are not satisfied with the work performed, we offer a 12-month warranty on all labour and parts used. This warranty covers defects in our workmanship and part failure under normal use.

Conditions for Refund

Refunds are provided in the following circumstances:

• If we are unable to diagnose or fix the problem as agreed in the estimate
• If the work performed is found to be faulty due to our error
• If the service was cancelled before work commenced (full refund)
• If a refund is required under the Australian Consumer Law

Refunds for labour are calculated based on the actual time spent. Parts refunds apply if they are returned in original packaging and unused within 30 days. Custom-ordered parts are non-refundable unless faulty.

Warranty Exclusions

Our warranty does not cover damage caused by:

• Accident, misuse, or neglect
• Unauthorised modifications or repairs by third parties
• Normal wear and tear (e.g., brake pads, tyres, wiper blades)
• Use of incorrect fuel or fluids

How to Request a Refund

To request a refund or make a warranty claim, please contact us within 30 days of the service date. Provide your invoice number and a description of the issue. We will inspect the vehicle at our workshop in Brisbane. Refunds will be processed within 14 business days after approval, using the original payment method.

Contact Information

All refund requests should be directed to Entryspark, 78 Harbour Road, Brisbane QLD 4000, or by email to info@entryspark.pro. Please include your full name, invoice number, and reason for the request. We aim to resolve all claims fairly and promptly.