Privacy Policy

Introduction

Entryspark respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services in Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

• Contact details such as your name, email address, phone number, and postal address
• Vehicle information including license plate, VIN, make, model, and service history
• Payment information including credit card details (processed securely by third-party payment providers)
• Technical data such as IP address, browser type, and usage statistics collected via cookies

How We Use Your Information

Your personal information is used primarily to provide you with automotive repair and maintenance services. Specific uses include:

• Scheduling and confirming service appointments
• Diagnosing and repairing your vehicle
• Communicating with you about service updates and invoices
• Sending promotional offers and newsletters if you have consented
• Improving our website and customer experience

Disclosure of Information

We may share your personal information with trusted third parties, including:

• Authorised repair networks and parts suppliers for service fulfilment
• Payment processors for secure transaction handling
• IT service providers who host our website and customer management systems
• Law enforcement or regulatory bodies when required by law

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

Data Security and Retention

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure. Your data is stored securely on servers within Australia. We retain your information for as long as necessary to provide our services and comply with legal obligations, typically seven years after your last interaction with us.

Your Rights and Contact

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights or if you have any questions about this policy, please contact us at info@entryspark.pro or by mail at 78 Harbour Road, Brisbane QLD 4000. We will respond to your request within 30 days.